Frequently Asked Questions
Everything you need to know about our premium hardware and home solutions.
What is the standard delivery time for Umakov products?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3 to 7 business days depending on your location and the weight of the hardware components.
Do you provide installation services for your railing and glass systems?
While Umakov specializes in the manufacturing and supply of high-quality components, we provide detailed technical manuals and video guides. We can also recommend certified local installers in your area.
What materials are used in your products?
We use premium-grade materials including AISI 304 and AISI 316 stainless steel, safety tempered glass, and high-durability aluminum to ensure longevity and weather resistance.
Can I return a product if it doesn't fit my project?
Yes, we offer a 14-day return policy for standard catalog items in their original packaging. Please note that custom-cut glass or bespoke architectural elements are non-refundable.
Are your products suitable for outdoor use?
Absolutely. Our stainless steel and glass systems are specifically engineered to withstand outdoor elements, including corrosion-resistant finishes ideal for balconies and garden fencing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, and direct bank transfers for large-scale commercial orders.